Customer Success Manager

Responsibilities: • Manage the customer journey from onboarding through ongoing adoption and renewal. • establish success plans based on customer objectives. • conduct periodic account reviews and identify areas for improvement. • monitor usage, satisfaction and renewal risks. • coordinate with support, product and implementation teams to resolve customer concerns. • identify opportunities for expansion and additional services. • maintain account health records and renewal forecasts. • document feedback and share insights with internal teams. Requirements: • 3-5 years of customer success, account management or client relationship experience. • strong communication and problem-solving skills. • ability to manage multiple accounts. • understanding of retention, renewal and customer satisfaction metrics. • organised approach to follow-ups and stakeholder coordination.