RECRUZANT CAREERS
Key Account Manager
Job ID: REC005
Manage key customer relationships, improve client satisfaction, handle renewals, identify upselling and cross-selling opportunities, and drive account growth.
Responsibilities:
• Develop account plans for a portfolio of important customers.
• build relationships with business leaders and key decision-makers.
• conduct regular account reviews and track customer satisfaction.
• identify opportunities for cross-selling and upselling.
• coordinate with customer success, operations and delivery teams to resolve issues.
• monitor renewals, account health and revenue growth.
• prepare account forecasts and management reports.
• proactively address risks that may affect retention.
Requirements:
• 3-6 years of key account management, client servicing or B2B relationship management experience.
• strong communication and stakeholder management skills.
• commercial awareness.
• ability to analyse account performance and identify growth opportunities.
• CRM experience preferred.